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Page 1 Reviews 0 - 5
MelissaHillsboro, OR
Customer ServiceStaff
Reviewed June 20, 2024
Roto Rooter were beyond amazing. The first guy came out and unplugged what we thought was a plugged toilet. His supervisor Mark came with a camera and found out the city had drilled thru out sewer pipe. They the next day did all of the repairs and got in touch with the city so we could work on getting us reimbursed. Mark the supervisor 10/10. Cody the boss 10/10. Helpers Dustin and Harley 10/10. This was the least stressful disaster I've ever had to deal with. Thank you Roto Rooter . You were amazing, friendly, and did great work. Would call you again.
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KellyTrinity, NC
Staff
Reviewed April 28, 2024
My name is Kelly **. I called Roto Rooter today for a water leak. They were so friendly and these guys were awesome. The job was completed and they were so polite and professional. I would recommend their service to anyone. Thank you Danny ** and CJ for all your hard work.
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AmberZanesville, OH
Staff
Reviewed April 22, 2024
In response to my previous review the manager Aaron had reached out to me and brought with him a coworker. I forget his name. They both were amazing! Here to find out we had bigger issues going on than what the technician would have been able to see. He was great at explaining what he believes might be happening. He’s explaining everything to our village administration for us. I feel at ease knowing we are headed in a step in the right direction. He was very informative and continues to check in on us. He gave us a couple options on how to fix the issue.
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BobMinnetonka, MN
Installation & SetupPunctuality & Speed
Reviewed Nov. 23, 2023
Had Roto-Rooter out to unclog my 50 year old toilet a few times. After the toilet overflowed took their advice and replaced the toilet. Ordered one from Home Depot, and had Roto-Rooter installed it. Installation took a couple of hours, even replaced the flange. Have a Roto-Rooter supplied fan and a dehumidifier running upstairs in my bathroom right now. Overall I have been very happy with the quality and speed of the work.
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Edward CDecatur, GA
Staff
Reviewed Oct. 22, 2023
MIke from Roto Rooter came at 12:00 noon, replace my hot water tank within 3 hrs. He's was very professional and knowledgeable and knew his job very well. I would recommend MIke to anyone needing a professional plumber. This was on Sunday 10/22/23. Thanks Edward **
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ElSan Mateo, CA
Staff
Reviewed June 17, 2024
Unethical Practices and Incompetent / Bad Actor Technicians. Our recent experience with Roto Rooter has been extremely disappointing, highlighting severe unethical behavior and unprofessionalism within their organization. One of their technicians came to fix our garbage disposal and said that he preferred payment in cash. Without our knowledge, he documented that we went with another provider. Despite purportedly "fixing" the garbage disposal, he damaged it. It started leaking shortly after, flooding our cabinet and causing significant water damage to our wooden kitchen floors. When we reached out to Roto-Rooter for help, they refused to assist, citing the absence of an invoice. This was despite the fact that they should be held accountable for the actions of their employees under agency law, where a company is liable for the acts of their employees under their scope of employment.
After speaking with two managers, we were repeatedly told that nothing could be done without an invoice and they informed us that many clients try to "scam" them with these types of complaints. What a wonderful position for a customer to be in -- damaged property by a Roto Router technician and the company saying they will not do anything to resolve the damage caused by their own tech. Also, the technician in question conveniently left the company shortly after servicing us, further raising suspicions about Roto-Rooter's hiring practices and internal controls. It appears that this behavior is part of a broader pattern that Roto-Rooter condones--unethical company practices, hiring bad actors as technicians and leaving the client with hundreds of dollars in damages for which the company itself is liable.
*** I strongly recommend avoiding Roto-Rooter and opting for a trusted local plumber instead. Our experience with Roto-Rooter has been marred by unethical practices and incompetent technicians that ultimately left us with further damage and a hefty bill.
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Roto-Rooter
Pinned
We appreciate your feedback and are very sorry our service did not satisfy your expectations. Please email me your full-service address, including the zip code, so that I can look into this issue as soon as possible. My email is Pat.Swanson@rrsc.com. Please also include a copy of this review.
Thank you,
Pat Swanson
Customer Satisfaction Manager
JosephRichmond, VA
Price
Reviewed June 16, 2024
I had a technician come out to inspect my sewage line and was told, after the camera was used, that there were “tree roots” growing through my pipes and that it had collapsed in the back yard. After consulting an ACTUAL plumber, neither of those things were even remotely true. This technician, Tiko, had mistaken the CITY SEWAGE MAIN for my own pipe and then detailed that they would need to go through my concrete foundation to fix it for $15k. Ultimately, this was completely unnecessary, as I later learned that the pipe under my foundation was cast iron and not even in need of being replaced.
The plumber who I went with was dumbfounded that someone would have gone through the foundation for this issue. Either this technician was trying to take advantage of young, first-time homeowners or is just simply not an efficient and knowledgeable plumber. Either way is terrible and I was almost scammed out of 15k for a solution that was not at all necessary. For anyone trying to find a plumber, go for Michaels and Sons. Even A1 was more knowledgeable and gave me a much more reasonable quote.
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Roto-Rooter
Pinned
We appreciate your feedback and are very sorry our service did not satisfy your expectations. Please email me your full-service address, including the zip code, so that I can look into this issue as soon as possible. My email is Pat.Swanson@rrsc.com. Please also include a copy of this review.
Thank you,
Pat Swanson
Customer Satisfaction Manager
KalyaniBuford, GA
Price
Reviewed June 14, 2024
If you have a serious water leak problem with some cleanup and drying to resolve would highly recommend to NEVER use Roto Rooter. They are very expensive, will not fix or help with any damage they cause when they fix the problem, have multiple departments causing a headaches for customer to interface with, they will say they will help with insurance claim but will vanish after getting paid and will do nothing to help. You will be much better served to use other services!!
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Roto-Rooter
Pinned
We appreciate your feedback and are very sorry our service did not satisfy your expectations. Please email me your full-service address, including the zip code, so that I can look into this issue as soon as possible. My email is Pat.Swanson@rrsc.com. Please also include a copy of this review.
Thank you,
Pat Swanson
Customer Satisfaction Manager
JazmenFlorissant, MO
Verified purchase
Price
Reviewed June 9, 2024
Was overcharged by this company. We had someone come out. The tech said it would cost over 600$ to fix overclogged toilet. We immediately paid it being that I just had a baby. Very next day I got another quote from another company quoting way less.
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Roto-Rooter
Pinned
We appreciate your feedback and are very sorry our service did not satisfy your expectations. Please email me your full-service address, including the zip code, so that I can look into this issue as soon as possible. My email is Pat.Swanson@rrsc.com. Please also include a copy of this review.
Thank you,
Pat Swanson
Customer Satisfaction Manager
AmandaLithonia, GA
Verified purchase
Reviewed June 6, 2024
DO NOT USE ROTO ROOTER. We just moved into our home, had a drain clog “pretty far down” from our master shower/toilet. The initial tech was very nice but after having to move the toilet to clear the clog and telling us everything was good to go. Once he left (and charged us $760) we find brown smudges all over our walls and toilet and are left with sewage in the shower. Later that night we go to the basem*nt and DIRECTLY BELOW the toilet he moved there’s water all over the floor and behind our wall.
The next day we had 2 field supervisors “follow up” just to tell us this is common, 1 suggesting for $130 he’ll cut into the wall and probably find nothing and the 2nd using a thermocamera to tell us we’re looking at sewage behind the wall and they’ll charge us $3000 just to remediate the potential mold but NOT fix the drywall!! But only 3 days after someone comes to check with a camera (still hasn’t happened) to make sure they didn’t crack the pipe. Why wasn’t a camera used first?? If this happens all the time why aren’t they warning people? So now we’re looking at a $10,000 charge from a remediation & remodeling company and an insurance claim all because Roto Rooter doesn’t know how to drain a freaking toilet!! DO NOT USE THEM THEY SUCK.
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Roto-Rooter
Pinned
We appreciate your feedback and are very sorry our service did not satisfy your expectations. Please email me your full-service address, including the zip code, so that I can look into this issue as soon as possible. My email is Pat.Swanson@rrsc.com. Please also include a copy of this review.
Thank you,
Pat Swanson
Customer Satisfaction Manager
